Frequently Asked Questions
Everything you need to know about your order and our latest drops.
When will my order ship?
Due to the high demand and nature of our drops, please allow 14-21 business days for order processing and shipping. You will receive a tracking number via email once your package is dispatched.
What is your return policy?
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Please ensure your size and shipping address are correct before completing your purchase.
Can I change my shipping address after ordering?
Address changes can only be made within 24 hours of purchase, provided the order has not yet been processed. Please contact our support team immediately with your order number.
Are your products authentic?
Yes, all items purchased directly from our official website are 100% authentic. We recommend avoiding third-party resellers to ensure product legitimacy.
Do you ship internationally?
We offer worldwide shipping to most countries. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.